Your Privacy Matters: Understanding Our Privacy Policy
At HOTEL FLOWRA, we take your privacy seriously. Whether you are booking a stay with us, browsing our website, or engaging with our services, we are committed to protecting your personal information and ensuring a safe and secure experience.
Why Privacy Protection is Important
Your personal information, including your name, contact details, and payment information, is essential for processing reservations and enhancing your stay. However, we understand the importance of keeping this information confidential and use strict measures to ensure your data remains secure.
How We Collect Your Information
We collect your personal data through various channels, including: ✔ Hotel Bookings – When you make a reservation, we collect necessary details such as your name, phone number, email address, and payment information. ✔ Website Interactions – When you visit our website, we may collect browsing data using cookies to improve user experience and provide relevant offers. ✔ Marketing Campaigns – When you sign up for promotions or newsletters, we may collect your email to keep you updated with our latest offers and news. ✔ Customer Service Requests – If you contact our support team, we may collect details related to your inquiry to provide better service.
How We Use Your Information
Your information is used to: ✅ Process hotel reservations and special requests. ✅ Enhance customer service and provide personalized experiences. ✅ Improve website functionality and marketing strategies. ✅ Ensure compliance with legal and security regulations.
Security Measures We Follow
We implement strict security protocols to safeguard your information, including: 🔒 Encrypted transactions for secure payments. 🔒 Restricted access to personal data for authorized personnel only. 🔒 Regular security audits and updates to protect against cyber threats.
Do We Share Your Data?
We do not sell or share your personal information with third-party advertisers. However, we may share your data with banks to process transactions. ➡ Legal authorities if required by law.
Cookies and Online Tracking
We use cookies to enhance your browsing experience. Cookies help us: 🍪 Remember your preferences for faster bookings. 🍪 Analyze website traffic to improve services. 🍪 Show relevant promotions based on your interests.
No Hidden Charges & Secure Payments
We believe in transparency. We do not charge any cancellation fees, and payments can be made securely through: 💰 Cash at check-in 🏦 Bank Transfer 📱 QR Code Payments 💳 UPI & RuPay Credit Cards (No Extra Charges)
What Happens in Case of a No-Show?
If you do not check in as per your booking, we refund only 50% of your total amount. If you wish to cancel or modify your booking date, please contact our support team in advance.
Need More Information?
For any privacy-related concerns or to manage your data, feel free to contact our support team. We are here to assist you!
📞 Contact Us: helpdesk@hotelflowra.in 🌐 Website: www.hotelflowra.in
We value your trust and look forward to welcoming you soon!